General Questions

What time do you Start & Stop each day? (Click for answer)

You can expect our team to arrive between 8:00 and 9:00 am. If this time should vary, we will update you. We normally clean up and leave at 4:30 pm. At times in the summer, we may start work at 7:00 am and will work until 3:30 pm. There may be times when we need to work on a Saturday. We will contact you to be sure this is not an inconvenience for you.

What can we expect from you? (Click for answer)

1. Courteous and professional service.
2. Completion of your project in a timely manner.
3. Professional care of the interior and exterior of the home.
4. Labor and warranty issues will be addressed and completed in a timely manner.
5. We provide proper disposal of existing materials. When possible, we will donate usable items to local charities.
6. All clean up. Your home will be ready to “move-in” without any cleaning on your part.

What do we need to do to prepare for the project? (Click for answer)

1. Please move furniture, window treatments, or valuable pictures from the work area. Also, clean out cabinets, closets, etc. of necessary. We will move any large items.

2. Have a clear work area. Let us know where we can park our trailers and vehicles.

3. Please keep children, adults, and pets from work areas.

4. We would like your permission to set one of our signs in your yard. This lets your neighbors know who we are in case they have any problems or concerns. It also serves as a marker for material deliveries.

5. Please communicate any cautions or concerns to Team.

6. We take pictures of all of our projects – before, during and after. We may post them on our website. We will ask for your permission.

7. Alarms – reconnection should be scheduled with your alarm service provider, if required, at the time of installation.

8. Attachment (or re-attachment) of exterior or interior shutters, window treatments, or other interior wall furnishings may not be possible. Please consult with your project manager any concerns you have prior to starting your project. 9. It is our intention to have a “zero” punch list at the end of your project. Communication is essential for both of us. Every effort will be made to ensure that your project goes as smoothly as possible to make your remodeling experience a pleasant one. If we are not performing up to your expectations, please tell us. Thank you for your business. We look forward to serving you.